Information We Collect
When you request a moving quote, contact our office, or use our website, we may collect the following information:
- Contact information: your name, phone number, email address, and mailing address
- Move details: origin and destination addresses, move date, home size, and any special requirements
- Device information: IP address, browser type, operating system, and pages visited on our site
- Communication records: emails, phone call logs, and form submissions related to your move
How We Use Your Information
We use the information we collect to:
- Prepare and deliver your moving quote
- Schedule, coordinate, and complete your move
- Communicate with you about your booking, changes, or follow-up
- Improve our services, website, and customer experience
- Comply with legal obligations and resolve disputes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Information Sharing
We may share your information only in the following circumstances:
- Service delivery: with our crew members and dispatchers who need your move details to complete the job
- Legal requirements: when required by law, court order, or government regulation
- Business tools: with service providers who help us operate (e.g., payment processors, CRM software), bound by confidentiality agreements
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact our office at the phone number or email address listed on our contact page.
Third-Party Links
Our website may contain links to third-party websites (review platforms, mapping services, industry associations). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, contact us at the phone number or email address on our contact page.
Last updated: June 2026